This is a fair and honest review of my experience with DUSTIN VICE and his company http://alliancecoachingsystem.com/. He calls himself a “A professional, top accredited Personal & Business Development Coach, advisor, and consultant”.
I found out the hard way that he is not any of the above. Below is my story.
I met Dustin in Bangkok October 2012 and after going through a bad year in my personal life I thought I needed some extra help to become motivated and achieve goals. Dustin talks the talk and after meeting him he told me about helping many people and that working with him would change my life. It did change, in the fact I paid him a lot of money and did not get the service or Life Coaching that was promised.
He obviously previously worked in sales and was pushy saying all the right things. After the meeting I wanted time to think about things and was contacted often asking “Where we were on making this happen?” “Could I afford not to do this?” as he said the rewards I would reap with working with him would be beyond my wildest dreams etc. He promised I would be writing a glowing testimonial for him and his company after 6 months together.
After choosing to go ahead with him the only option was his ‘STELLA VIP 6 month package’ nothing could have been further from Stella or VIP. It cost $7000 USD for 6 months of coaching. Contracts stated a full satisfaction refund guarantee and was promised if I was not happy at all I could always call in this an be refunded in full. This was my leverage I always had and reassured me while lying through his teeth. Contracts were signed and dated. If only he was a pushy in giving back my money than he was with taking it I guess I wouldn’t be posting this review online.
I would meet once a week with Dustin, which wasn’t the full on support he sold to me. One hour session a week for what was working out to be nearly $1’200 a month was not really value for money in my eyes. He would ask me what was going on but somehow the conversation would always drift onto him, how successful he was and how much money he earned. I found this highly embarrassing an inappropriate. I also got the feeling he had better things to do, this might be down to the fact he checked his Iphone a lot or had his gym bag by his side and asking if we were done as he had a Yoga class to make. I know what your thinking he can’t get anymore professional… oh he does.
Dustin left for the America where he is from, stating he was going on courses to better himself an deliver better service to me and all his clients. He also never gave me a time when he would be back in Bangkok and was very vague about dates. He said he would check in with me on Skype, which I did not like the sound of. Call me old fashioned but I want a face to face with this kind of service. I wish he had mentioned this when trying to get me to sign up, but of course he hadn’t. I felt like I didn’t just pay $7000 for my coach to leave town and Skype every now an again. He said all his clients did this and it’s fine! I wasn’t fine with it. Anyways I did not have much choice now that I had paid.
While Dustin was away contact pretty much stopped. The 2 or so times we did Skype was when he was on bad 3G connection which sounded he was on the high way and kept dropping in a out. A Great way to deal with clients who have paid top dollar. Don’t you think? I was insulted by it.
I would text him to try to book sessions and a lot of the time there would be no reply or it would go something like this. “Hey let me get back to you asap I’m just driving”. A week sometimes two passed by and not a word and suddenly out of the blue I get a message saying “Hey lets get you booked in!”. I wouldn’t mind if he had gone for a 5 minute bathroom break. The guy disappeared off the radar for weeks at a time with no apologies or mention of this strange behavior. Unfortunately for him not being the brightest human being on planet earth he would still post pictures of him enjoying drinks with friends and delicious deserts he had to share on face-book. This is obviously why he was so snowed under to get back to me. I am glad he was having fun though, I was paying for it!
By this time I had given up the ghost and knew Dustin was not only a bad coach but also not a man of his word.
When Dustin did finally arrive back in Thailand we met up. Looking much more rotund than when he left I guess he was living the good life back in the USA. He mentioned nothing of his lack of communication and tried to act normal. I told him I would not be renewing as 6 months was already up. He said he knew he did not provided an adequate service and would extend for another 6 months. I did not really like the sound of it as I knew it would be more of the same. And it was. Less than 4 weeks back in town and he said he was off to the USA again. We had a meeting which turned into him having a meltdown at me in a café after I apparently overstepped the mark after giving him some advice on nutrition and healthy eating. He called it an intervention for my own good saying I needed to stop speaking to people in such a rude manner. I didn’t know friendly advice about what foods help you burn fat could be taken so badly. As if I cared how big his waistline got anyway. I saw through it and the guy was pissed off about something having a bad day, month life and wanted to take it out on whoever. Not really the support I had paid for! For someone to shout at me! He shouldn’t be in a bad mood with trusting clients giving him $7000 and hardly doing any work for it, he should be grateful but this guys arrogance has got to be seen to be believed.
By now I had had it. I called another meeting an asked for my money back. I thought I would be fair and request a refund of half the money as he was in town for the first few months at least and a ghost for the rest so I thought fairs fair. He can have half, give me half back and we go our separate ways. He wasn’t having any of it and tried to say sorry for his outburst and that he would work diligently to prove he was a good coach an earn a good appraisal. I found it quite embarrassing and said I needed time to think. Deep down I guess I knew what was to come but I thought maybe he might input some effort and maybe I am too nice. I agreed, as I am obviously ***.
So Dustin returns to America and carries on with the same behavior. Cancels, goes missing and pulls his old tricks. After a few weeks of this I requested I wanted a refund out right. He said he would not give it to me as his only offer was to offer more coaching. I couldn’t believe it. What about the contract we signed I asked? “Oh that is down to my discretion” he says and that I was at fault too for our unsuccessfulness, wow way to get things back on track Coach. Blame me! After telling him I would write an honest online testimonial of his services he told me he would refund me in 6 months time. Don’t ask me why but he says I had six months to either take his offer of more coaching. Which is basically more *** service or wait 6 months and receive a full refund.
I believed he would refund on the date, which fell on the 1st of March as he even stated in his own email. The date came and went and nothing from him. One week and four polite emails later from me and he replies telling me to leave him alone and he will deal with it in his own time and that he never stated the 1st of March. I forwarded him his own email, which stated the refund would be processed on the 1st of March. He never replied to that funnily enough.
I waited for over a month sending the occasional mail asking about the refund. If I left him alone he would of course not contact me and If I asked him what was going on he told me I was bullying him and he would not respond to bullying? I was going round in circles. I never bullied or threatened him once and was always very polite hoping he would come through and be a man of his word. It has become obvious that he never had any intention to refund me. It was just a way to get me off his back for the short term. Please don’t use DUSTIN VICE as your coach unless you want to lose money and have an awful experience. If you have had a bad experience with Dustin like me or are wondering if you should sign up with him and his company and have questions please do not hesitate to contact me at email@example.com
I am now taking legal action over this lying, slippery excuse for a coach.
Monetary Loss: $7000.